Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user help staff is taught to promptly take care of all our shared plans clients’ inquiries and support questions. Via our ticketing system, it is also possible to fill in your inquiry and a support staff fellow member will most likely return to you within maximum an hour. In actual fact, practice indicates that the general resolution time frame is Twenty or so minutes.

  • Top quality support service

  • A Top–quality Support Service

  • You’ll be able to email us 24x7x365 with any concern you possibly have connected to MeroNepal.com.np’s products. We now have qualified professionals on duty regularly to deliver assistance whenever necessary. Feel free to use the ticket system or post an e–mail anytime, or grab the telephone or make use of the online chat within business hours.

  • Intuitive help center

  • An Intuitive Help Section

  • We have integrated a complete know–how base into the Control Panel which enables you to get hold of very helpful step–by–step guidance whenever you want. Each part of the Control Panel has its own contextual guide area featuring a selection of how–to posts. We have also prepared instructional videos to present you with a superior visual representation of the way in which to complete any given procedure.