Customer Support Channels
A Sixty–Minute Response Time Guarantee
We provide a 60 min response time warranty for every ticket or email that you send to our customer support team. We will speedily respond to all the common questions and forward the matter to our system administrators in case any further assistance is required. If you take advantage of the Managed Services package, we will complete any of the included server management tasks at a time that has been agreed upon upfront.
A Top–Notch Technical Support Service
We’ll be at your disposal 24–7 to answer any queries that you may have with regard to our Web Hosting Control Panel or any of the apps that we have installed on your behalf on the dedicated server. If you also require help handling server administration procedures, you can have a look at our Managed Services package, which includes data backup hard disk storage space, weekly Operating System updates, server monitoring and restarting services, as well as problem troubleshooting and installation services
An Easy–to–Navigate Help Section
Every dedicated web hosting plan comes with our free–of–charge Web Hosting Control Panel, which features an in–depth knowledge base plus a collection of instructional video tutorials. Whenever you require assistance working with the Web Hosting Control Panel, just push the Videos or Help buttons situated in the top right corner.