Find out just what exactly phone support includes in the web hosting world.
Though this is not the mainfactor in order to identify a dependable shared hosting provider from a bad one or a reseller from a real provider, having the option to call and communicate with a live person is a sign that you are not dealing with a one-person company and that you will be able to get in touch with somebody if you're in need of support. The telephone support for website hosting services may vary from standard to professional, thus the problems that can be resolved through a call differ based on the particular supplier. Usually, these matters are more basic and include billing or first level technical issues as more complex issues often need a support ticket where both you and the system administrators can follow what's going on with a particular issue. Nevertheless, the option to phone call your provider will save you considerable time and efforts for the numerous small issues which will eventually show up when you manage your website hosting account.
Phone Support in Shared Hosting
Our shared hosting plans feature phone support 14 hours a day even on official holidays, so that if you don't have an account yet, you can call and find out more about our solutions or whether we'll meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States, the United Kingdom and Australia, so you will be able to contact the phone number which is nearer to you. If you're a current customer, we can help you timely with any general and billing matters and with numerous tech matters in order to save you time and efforts - we are aware of the fact that in some cases it's easier to talk with a live person so as to get things done right away. Of course, some situations simply cannot be resolved on the telephone, so if this is the case you have the option to employ our ticketing system.