If you ever face a problem with your site and are incapable of solving it on your own, ask the web hosting provider’s tech support staff to help you bring the site back online. A quick solution would be the best-case scenario, but a lot of companies reply within twenty four hours and even more, all the more so if you are doing business with a hosting reseller. Even if the problem can be quickly sorted out, your website may not work properly or it may not be available at all for an extended time period, so you may lose potential customers because it’s highly unlikely that anybody would be eager to revisit a site that’s out of order. With that being said, you have to make certain not only that you can get in touch with your web hosting company, but also that they can respond and help you in a well-timed fashion. If a software application update does not proceed as planned or if you erase something unintendedly, for example, the website should be restored promptly in order to prevent lengthened inaccessibility.
One-Hour Response Guarantee in Shared Hosting
If you’re using any of our shared plans and you have a query or chance upon an obstacle, you can touch base with us 24/7 by opening a trouble ticket or by writing an email and we will make certain that you have an answer in less than 1 hour. In case the issue can be sorted out, we’ll do it before we get back to you, while in case there is something that you need to do on your end, we’ll provide you with all the needed details – what possible solutions to try out, what settings to check, and so on. Normally, you will receive a response within less than half an hour, which goes to say that waiting for hours on end or even for more than a day to get support is something out of the question. Our sixty-minute reply guarantee applies to any query that you may have – billing, technical or general.