A live chat is a real-time method of communication between a hosting supplier's support crew and its clients. It is an efficient way to get some info about the hosting services or get some problem resolved as you're talking to a live representative. The benefits of using a live chat service rather than calling or opening a trouble ticket are the low possibility of mistakes when you exchange information like usernames or domain names, the faster response time because the communication is live and the fact that you do not have to stay on the chat constantly - you're able to do something else entirely while the agent examines the issue involved. In addition, you will be able to become a part of a live chat room from any kind of computer which is connected to the Internet, avoiding the phone charges that you'll have to pay in case you are calling to another country.
Live Chat Support in Shared Hosting
As a part of the support services that we offer for our shared plans, we now have live chat support which is available all the time, even on holidays. You can contact us no matter if you already have an account or not, since we can help you with almost anything, ranging from giving you basic information regarding our services if you aren't a customer yet and you are considering to purchase one of our packages, to helping you with creating an e-mail account in an email client. Part of the problems are more technical and time-consuming, and you will need to use the ticketing system which is integrated in the Hepsia website hosting Control Panel, but we can save you precious time and help you in real time on our live chat for a lot of things.