A ticketing system is the most popular medium of correspondence that web hosting providers offer to their clients. It’s usually part of the billing account and is the most effective way to solve an issue that requires a certain amount of time to examine or that has to be escalated to an administrator. Thus, all comments contributed by either party will be stored in the exact same place in case somebody else wants to work on the issue in question and the information already exchanged in the ticket will be available to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, which suggests that you’ll have to sign in and out of at least two accounts in order to execute some procedure or to contact the hosting company’s help desk team. In case you desire to manage a handful of domain names and each one is hosted in its very own account, you’ll have to use an even larger number of accounts at the same time. It might also take a considerable period of time for the hosting provider to respond to your ticket request.

Integrated Ticketing System in Shared Hosting

With a shared hosting from us, you’ll never need to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire online presence. You can swiftly access any support ticket while you are browsing your website files or changing various settings. The ticketing system is being closely monitored 24x7x365 by our client care team and the response time is maximum 1 hour, but it seldom takes more than twenty minutes to get support. Unlike some other web hosting companies, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you want and request information regarding any technical or billing issue. Besides, you can see a collection of articles, which will help you deal with the most commonly encountered predicaments on your own.