The availability of the customer and tech support that a shared hosting company offers will tell you a lot about the services which they offer too. In case you're allowed to use just e-mails and / or tickets, you have almost certainly discovered a reseller not the web hosting supplier. If this is the case, you'll probably have to wait for a couple of days in order to get a problem resolved since your reseller may not be checking their communication regularly or they may need to get in touch with the true hosting company for further assistance. When the supplier can provide various ways of communication with short response time that are available anytime, they are most likely the top provider, not just a reseller. Therefore you will take advantage of timely assistance and top-notch support as they will have direct access to the servers where your account will be created. Whatever the problem - technical or sales, it is always better to have the option to contact your website hosting company right away using your favourite method of communication.
24/7 Customer Support in Shared Hosting
We acknowledge the importance of receiving assistance promptly, that's why our shared hosting services feature 24/7 technical support as well as various means of communication. In case you do not have an account yet, you can easily call us or take advantage of our live chat and talk to a live agent, to inquire about our services or check if our servers meet the system requirements for your websites. Thus, you won't end up ordering a service which you can't use effectively. In case you already have your account with us, you can also open a support ticket from the Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs additional analysis. Unlike the vast majority of providers out there today, we reply to all of the tickets within one hour, so you won't need to wait for an entire day. Our support services are accessible round-the-clock, even during public holidays.